Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: April 2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Once your order is placed, it is processed within 24 hours on working days (Mon–Sat).
We ship via trusted logistics partners to ensure safe and timely delivery.

🕒 Estimated Delivery Time:

Metro Cities: 2–4 business days

Tier 2 & 3 Cities: 3–6 business days

Remote Areas: 5–8 business days

You’ll receive a tracking link via SMS/Email/WhatsApp as soon as your order is shipped.

If you ever face delays, our support team is always here to help you!

Can I inspect the goods before receiving them?

Since our products are sealed health supplements, they cannot be opened or inspected before delivery — as this would compromise safety and hygiene.

However, you’re fully protected:

✅ Every order is tamper-proof sealed and carefully packed.

🧾 You can refuse the package if it appears damaged, opened, or tampered at the time of delivery.

💬 And if you have any issues after opening, our team will resolve it with a 100% satisfaction guarantee.

Your health and trust are everything to us — we never cut corners.

What should I do if there is a problem with my custom order?

We’re here to make it right — no stress.

If you face any issue with your custom order (wrong item, damage, missing products, or dosage mix-up), simply follow these steps:

Contact us within 48 hours of receiving your order
📩 Email: support@threedosha.com
💬 WhatsApp: [Your Support Number]
📷 Share clear photos of the issue (if possible)

Our team will review it and provide a quick resolution — either:

A free replacement,

A refund,

Or a solution tailored to your issue.

Your satisfaction is our priority — and we’ll always treat you with fairness, speed, and care.

How long does shipping usually take?

We ship orders within 24 hours of confirmation on working days (Mon–Sat).

📦 Estimated Delivery Timeframes:

Metro Cities: 2–4 business days

Tier 2 & 3 Cities: 3–6 business days

Remote or rural areas: 5–8 business days

Once shipped, you'll receive a tracking link via SMS, Email, or WhatsApp so you can follow your order in real-time.

 

I just placed an order. How do I know if it’s confirmed?

Once you place your order, you’ll receive an instant confirmation email and WhatsApp message with your order ID. Even you can receive a call before shipping your order.
If you don’t see it within 5 minutes, check your spam/promotions folder — or reach out to us.

How can I track my order?

You’ll receive a tracking link via SMS, Email, or WhatsApp once your package is dispatched (usually within 24 hours).
You can also visit our Track My Order page and enter your order number anytime.

Can I change my delivery address or phone number after placing an order?

Yes, if your order hasn’t been shipped yet. Just contact us within 2–3 hours of placing the order at:
📧 support@threedosha.com
📱 WhatsApp: 91-7355866260

What if my package is delayed?

Occasionally, courier delays happen due to weather or regional issues.
If your package hasn't arrived within 8 business days, contact us — we’ll follow up and resolve it promptly.

Can I cancel my order?

Yes, you can cancel within 2 hours of placing it.
After that, if it's already shipped, cancellation won’t be possible — but we’re always here to help if you made a mistake.

 I received the wrong or damaged item. What should I do?

Don’t worry!
Just email or WhatsApp us a clear photo within 48 hours, and we’ll arrange a free replacement or refund — hassle-free.

 Do you offer bulk or corporate orders?

Yes — if you're interested in bulk gifting, college packages, or wellness hampers, just email:
📧 support@threedosha.com or call us at above provided numbers.
We’d love to customize something for you.

Can I consult someone to know which product is right for me?

Absolutely! Take our free Dosha Quiz to get a personalized recommendation, or message our in-house Ayurveda expert via WhatsApp for free support.mailto:support@threedosha.com

Do you ship internationally?

Currently, we ship only within India.
But international shipping is coming soon — join our newsletter to be the first to know!

 

Is my personal data secure with you?

100%. We follow strict data protection policies. Your information is never shared, sold, or misused.
Your privacy and trust are non-negotiable for us.